Shipping policy
BXG Sims Shipping Policy
Shipping Coverage
BXG Sims currently ships to eligible addresses within the United States. Some oversized, freight, or supplier-direct products may have geographic shipping restrictions.
Free shipping, when displayed at checkout or advertised on our website, applies only to eligible orders and destinations. Additional charges may apply to Alaska, Hawaii, U.S. territories, remote locations, or other destinations requiring special freight arrangements. If additional shipping charges are required, we will contact you before processing the order.
Order Processing
Many products sold by BXG Sims ship directly from our manufacturers or distribution partners.
Processing times vary by product and supplier. In-stock products may typically be prepared for shipment within several business days, while custom, made-to-order, backordered, or temporarily unavailable products may require additional processing or manufacturing time.
Any processing or delivery time displayed on our website is an estimate and is not a guaranteed shipment or delivery date.
Shipping & Delivery
Once an order ships, available tracking information will be provided when supplied by the carrier or fulfillment partner.
Transit times vary depending on the product, destination, carrier, and shipping method. Oversized golf simulator equipment may ship using freight carriers rather than standard parcel services.
BXG Sims is not responsible for carrier delays or delays caused by weather, transportation disruptions, manufacturer delays, incorrect shipping information, or other circumstances outside our reasonable control.
Freight & Oversized Deliveries
Certain golf simulator enclosures, screens, flooring systems, and other large products may require oversized or freight delivery.
Customers are responsible for providing accurate contact and delivery information and for being available for delivery appointments when required by the carrier.
Before accepting a freight shipment, please inspect the exterior packaging for visible damage whenever reasonably possible.
Damaged or Missing Shipments
Please inspect your order promptly upon arrival.
If your shipment arrives damaged, incomplete, or incorrect, contact us as soon as possible at support@bxgsims.com. Include your order number, a description of the issue, and photographs of the product and packaging when applicable.
Please retain the product and all original packaging while the claim is being reviewed.
We will work with the applicable carrier, manufacturer, or supplier to determine the appropriate resolution.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address. Additional costs resulting from an incorrect address, refused shipment, missed freight appointment, or requested address change after shipment may be the customer's responsibility where permitted by law.
Custom and Made-to-Order Products
Custom and made-to-order products may require additional manufacturing and processing time. Estimated timelines may be provided on the product page or after the order is placed.
Because production timelines can change, estimated completion and delivery dates are not guaranteed.
Questions About Your Order
For shipping questions or assistance with an existing order, contact:
BXG Sims
Email: support@bxgsims.com