Refund policy
BXG Sims Return & Refund Policy
At BXG Sims, we want you to be confident in your golf simulator purchase. Because many of our products are large, specialized, made-to-order, or shipped directly from our manufacturing and distribution partners, return eligibility varies by product.
Returns
Eligible products may be returned within 30 days of purchase, subject to the conditions and product-specific restrictions below.
Before returning any product, please contact Richard@bxgsims.com to request return authorization. Returns sent without prior authorization may not be accepted.
To qualify for return, products must generally be unused, uninstalled, and returned in their original packaging and condition. Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item for which another resolution has been approved.
BXG Sims does not charge a restocking fee on standard eligible returns unless a product-specific restocking fee or supplier return condition was disclosed on the product page or before the return is authorized. Any applicable product-specific fees will be communicated before the return is authorized.
Custom-made, made-to-order, special-order, clearance, personalized, or otherwise designated final-sale products may not be returnable. Product-specific restrictions disclosed on the product page or before purchase will apply.
Exchanges are accepted for eligible products within the same 30-day period, subject to prior approval and any product-specific restrictions.
Once an approved return is received and inspected, BXG Sims will process the eligible refund to the original payment method within 5 business days, less any applicable return shipping, restocking, or previously disclosed charges. Financial institutions may require additional time for the credit to appear.
Order Cancellations
Please contact us as soon as possible if you need to cancel an order. We will make every reasonable effort to accommodate cancellation requests.
Because orders may be transmitted to our suppliers shortly after purchase, we cannot guarantee that an order can be canceled once processing, manufacturing, or shipment has begun. Custom or made-to-order products may not be eligible for cancellation once production has started.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If an item arrives damaged, defective, or incorrect, contact us promptly at Richard@bxgsims.com with your order number, a description of the issue, and photographs of the product and packaging when applicable.
We will work with you and the manufacturer or supplier to determine the appropriate resolution, which may include replacement parts, repair, replacement, or another remedy depending on the circumstances and applicable manufacturer warranty.
Please retain all original packaging until your claim has been resolved.
Warranty Claims
Some products sold by BXG Sims include manufacturer warranties. Warranty terms and coverage vary by manufacturer and product. BXG Sims will assist customers with eligible warranty claims, but warranty approval and the available remedy may be determined by the applicable manufacturer.
Refunds
If a return or cancellation is approved for a refund, we will notify you once the refund has been processed. Approved refunds will be issued to the original payment method, less any applicable return shipping, restocking, or other previously disclosed charges.
Please allow additional time for your bank or credit card provider to post the refund to your account.
Contact Us
For questions about returns, cancellations, damaged shipments, or warranty claims, contact:
BXG Sims
Email: Richard@bxgsims.com